GOCO Member Area > GOCO Helpdesk > Knowledgebase

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How to use GOCO Helpdesk


GOCO Helpdesk is divided into 5 areas:

1. Search option

Located at the top of the page. If you want to know any particular information from our knowledge base, type the keyword and press Search button.

2. Submit ticket

If you want to request support or sent suggestion or feedback, please click the submit ticket link. The system will also display any related articles before you sent the ticket so that you can save time looking for the information (if any).

Please note, currently we only allow Head of Compliance officer in your company to use this option. If you are an officer, please check or refer your queries with your Head of Compliance first.

After you have successfully submitted your ticket, you will receive email response indicated that our GOCO Helpdesk has received your ticket. Whenever any of GOCO Committee member response to your query, you will receive another reply in your mailbox under email sender name GOCO Helpdesk.

Note: To ensure you receive our response, please check your Spam or Junk mail folder and change the sender mail to Not Junk.

3. View existing ticket

This option is for you to check your existing ticket submitted before. You need the ticket tracking ID sent to you earlier with every ticket you submitted.

4. Knowledge Base

This is where all information related to compliance, news and updates are located. The system display the latest 6 articles at the main helpdesk page. To read more articles, please click the Knowledgebase link.

5. GOCO Member Area

Located at the top left hand corner, this link will re-direct you to MAMSB's website at GOCO Member area.


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